Responsibilities

• Provides first-level technical support to end-users via phone, email, or ticketing system.
• Assist users in resolving hardware and software-related issues promptly.
• Create service tickets for proper coordination to technical department.
• Investigating and diagnosing incidents and researching solutions.
• Providing status on service request to customers.
• Escalating incidents and service requests to the next level of support.

Job Requirements

• Bachelor's/College Degree
• Minimum of 1 year experience
• Pay attention to details
• Have business awareness
• Consistency of tickets and email update