We are seeking a dedicated Support Desk Associate to provide first-level technical and non-technical support to Market Participants. The successful candidate will handle user management tasks and assist during User Acceptance Training to ensure smooth onboarding and ongoing support.

Key Responsibilities:

• Provide first-level technical support to PDS Market Participants
• Address and resolve user inquiries and issues promptly
• Manage user accounts, access, and permissions
• Assist during User Acceptance Training sessions
• Document and escalate issues as needed to ensure timely resolution.
• Bachelor's Degree in Business, IT, Computer Science, Relationship Management, or related fields
• At least 6 months of experience in a service desk or customer service role
• Fresh graduates are welcome to apply and will be considered.