Service Engineer Coordinator

True-Temp Corporation

1-1.1Kر.س[شهريًا]
في الموقع - لاجونا1-3 سنوات خبرةبكالوريوسدوام كامل
مشاركة

وصف الوظيفة

المزايا

  • فوائد مفروضة من الحكومة

    دفع راتب الشهر الثالث عشر, صندوق Pag-Ibig, إجازات مدفوعة, فيل هيلث, SSS/GSIS

  • تأمين الصحة والعافية

    تأمين الوفاة والحوادث والإصابة, تأمين الحياة, HMO

  • The Service Engineer Coordinator is responsible for ensuring customer satisfaction by providing technical support, equipment maintenance, and field services.
  • This role involves working closely with clients, the sales team, and maintenance technicians to resolve issues, provide training, and maintain strong customer relationships.

Key Responsibilities:

  • Respond to customer complaints promptly and professionally.
  • Evaluate and resolve customer problems effectively.
  • Assist in the installation of equipment.
  • Analyze, inspect, and review findings to determine solutions that meet customer requirements.
  • Collaborate with the sales team to ensure smooth service delivery.
  • Provide customer training on product usage and maintenance.
  • Repair, test, and maintain equipment, monitoring product performance.
  • Maintain and update product manuals as needed.
  • Provide customers with regular reports and feedback on their service requests.
  • Develop and maintain positive relationships with customers.
  • Report common customer complaints to top management for future reference and improvement.
  • Make recommendations to maintenance technicians to enhance service quality.
  • Provide feedback on product development, features, and functions.
  • Lead initiatives to improve and maintain customer satisfaction.
  • Perform other tasks as assigned by management.


Qualifications:

  • At least a graduate of Mechanical Engineering or equivalent.
  • 1–3 years of experience as a Service Engineer Coordinator.
  • Ability to perform fieldwork and handle clients effectively.


تصميم بمساعدة الحاسوب (CAD)إدارة المشاريع
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Desiree Michelle Ugay

HR OfficerTrue-Temp Corporation

رد اليوم 0 مرات

موقع العمل

True-Temp Corporation, Brgy, 27-A Old National Highway, Biñan, Laguna, Philippines

نشر بتاريخ 07 November 2025

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