• Graduate of any Bachelor’s Degree with a preference for Business Management, Marketing and Communication graduates
• Fresh graduates or applicants with at least a year of experience in a business development role
• Has a working knowledge of customer relationship management (CRM) systems
• Must possess strong relationship-building and communication skills
• Must possess strong data analysis and customer service skills
• Must have a knack for innovating processes and a strong inclination to process improvement
• Excellent command of the English Language (both written and verbal)
• Familiarity and ability to work around Google Workspace is an advantage

Responsibilities:

Student Recruitment and Engagement

• Handle inquiries from prospective students and parents through phone, email, walk-ins, school visits, and events.
• Conduct consultations, campus tours, orientations, and admissions events to promote CIIT programs.
• Provide accurate and timely information about course offerings, admissions requirements, and institutional policies.

Admissions Processing

• Guide applicants throughout the admissions process, including exam administration, document requirements, and enrollment procedures.
• Ensure timely and accurate updates in the Customer Relationship Management (CRM) system, maintaining discipline in follow-ups and applicant status tracking.
• Generate reports on inquiries, applications, conversion rates, and enrollment trends to support decision-making.
• Review and validate student forms, credentials, and other requirements for accuracy and compliance.

Customer Service and Relationship Building

• Deliver excellent customer service to prospective students, parents, and external partners.
• Build strong relationships with feeder schools, industry partners, and other institutions to strengthen the admissions pipeline.
• Address concerns and inquiries with professionalism, empathy, and accuracy.