Role: Senior Data Analyst

Location: Hybrid

At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

As a Senior Data Analyst, you'll transform raw data into clear, actionable reports that help drive smarter business decisions. This role requires strong analytical skills, attention to detail, and the ability to communicate insights effectively.

• Develop and Maintain Dashboards: Create visually compelling and data-driven Power BI dashboards and reports tailored to the needs of IT managed services teams.
• Data Analysis & Reporting: Analyze complex datasets to generate insights on service performance, ticket trends, operational efficiency, and customer satisfaction.
• Data Integration & Transformation: Extract, transform, and load (ETL) data from multiple sources, including IT service management (ITSM) systems, CRM, and financial platforms.
• Performance Monitoring: Track and report on key performance indicators (KPIs) for internal teams, ensuring data accuracy and consistency.
• Collaborate with Stakeholders: Partner with IT, operations, finance, and leadership teams to understand business needs and deliver data solutions that enhance decision-making.
• Automation & Optimization: Identify opportunities to automate reporting processes and improve data accessibility.
• Documentation & Training: Maintain clear documentation of reports, data models, and methodologies while training end users on Power BI functionalities.

• Experience: 3+ years of experience in data analysis, business intelligence, or a related role.
• Experience ConnectWise is advantageous.
• Updated knowledge in using AI tools.
• Experience in IT Managed Services or a similar technology-driven industry.
• Technical Skills:

1. Proficiency in Power BI (DAX, Power Query, data modeling, and visualization best practices).
2. Strong Database skills for querying and managing relational databases.
3. Experience working with ITSM, CRM, and financial data sources.

• Soft Skills:

1. Strong analytical and problem-solving abilities.
2. Excellent communication skills to convey complex data insights to non-technical audiences.
3. Ability to work independently and collaboratively in a fast-paced environment.

What's in It for You:

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.