Qualifications

• At least 2–3 years of experience in vessel operations, marine logistics, or maritime coordination
• Maritime background or experience in ship management, port agency, or marine BPO is an advantage
• Comfortable using online tracking tools or CRM systems (experience with Salesforce is a plus)
• Highly organized, detail-oriented, and able to work independently in a remote environment
• Excellent communication skills in English (both written and spoken)
• Strong understanding of vessel itineraries, port call schedules, and communication with ship crew/captains

Responsibilities:

• Coordinate daily vessel operations, ensuring seamless communication between vessels, captains, ports, and internal teams.
• Monitor vessel movements, itineraries, and port call schedules using online tracking tools or CRM systems.
• Liaise with ship crews, port agents, and service providers to ensure timely arrivals, departures, and service requests.
• Prepare, update, and maintain operational reports, voyage updates, and documentation related to port calls and logistics.
• Track, escalate, and resolve any operational issues, delays, or unexpected changes in vessel schedules.
• Ensure all requirements for port calls are arranged and communicated accurately, including berthing, supplies, crew coordination, and clearances.
• Maintain accurate records in CRM systems (Salesforce experience is a plus).
• Support the operations team with administrative tasks, data entry, and follow-ups as needed.
• Work independently in a remote environment, handling multiple tasks while maintaining accuracy and attention to detail.
• Provide clear, timely communication to stakeholders in English, both written and verbal.
• Collaborate with cross-functional teams to improve processes and ensure smooth marine logistics operations.