We are seeking a highly organized, detail-oriented, and proactive Client-Engaged Outsourced Personnel to provide administrative support to our clients in a remote capacity. The ideal candidate will assist with a wide range of tasks, including managing emails, scheduling appointments, conducting research, data entry, and more, enabling the team to focus on their core responsibilities.



The main duties and responsibilities include:


• Make cold calls to prospective clients within the Australian retail industry using a provided script.
• Conduct follow-up calls to maintain engagement and improve conversion rates.
• Schedule qualified meetings for our Australia-based team.
• Complete approximately 75–100 calls per month (including follow-ups).
• Record call outcomes and maintain an up-to-date database of contacts.
• Serve as the consistent voice representing our brand for all outbound calls.
• Provide feedback on call performance to help refine messaging and targeting.
• Provide general administrative assistance including scheduling, email management, calendar coordination, and document preparation.
• Monitor and respond to emails, phone calls, and chat messages in a timely and professional manner.
• Assist in handling customer inquiries, ensuring timely and effective resolutions.
• Anticipate the needs of the team and offer solutions before problems arise.
• Assist with various ad-hoc tasks as needed to ensure smooth workflow



• Prior experience in appointment setting, sales, or customer service is preferred.
• Familiarity with retail brands and Australian retailers is advantageous.
• Strong verbal communication skills with a confident and professional phone manner.
• Australian accent is strongly preferred due to the target market.
• Comfortable working independently and reliably available for 1 day per week.
• Commitment to consistency and building rapport with prospective clients over time.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides), common collaboration tools (Slack, Zoom, Trello, Asana, etc.) and CRM tools