Sales Team Lead / Coach

Location: Cebu (Onsite)

About the Role

We are looking for a Sales Team Lead / Coach who will play a key role in driving sales performance through effective coaching and mentoring. This role is ideal for individuals with experience in coaching or leading sales teams in a call center/BPO setup, with strong knowledge of sales KPIs, objection handling, and closing techniques.

Key Responsibilities

• Conduct one-on-one coaching sessions with sales agents, focusing on closing techniques, objection handling, and script adherence.
• Collaborate with Sales Managers and Team Leaders to align coaching priorities with overall business goals.
• Ensure compliance with client-approved scripts, legal disclosures, and quality standards.
• Monitor, review, and analyze daily and weekly performance reports to identify strengths, gaps, and opportunities for improvement.

Qualifications

• Minimum 1 year of experience in coaching or leading a sales team (preferably in a call center/BPO environment).
• Open to candidates with backgrounds as coaches, trainers, or team leaders.
• Skilled in coaching bottom, mid, and top performers.
• Experience in handling KPIs tied to sales quotas for different products.
• Strong ability in objection handling and negotiation.
• Knowledgeable in using Sales CRM systems, QA tools, and Excel dashboards.
• Job Type: Full-time