We are looking for a highly motivated and results-driven Sales Development Representative (SDR) – German/French Bilingual to join our growing sales team. This role is responsible for generating new business opportunities, qualifying leads, and supporting the sales pipeline by engaging with prospects in both German or French and English. As the first point of contact with potential clients, you will play a vital role in building relationships, understanding customer needs, and setting appointments for our Business Development Executives.

• Follow up with inbound leads generated from marketing channels.
• Engage prospects via phone, email, and other communication platforms in both German and English.
• Conduct needs analysis to understand prospects’ pain points, challenges, and business goals.
• Qualify leads based on established criteria and determine their readiness for the sales process.
• Schedule discovery meetings for Business Development Executives with qualified prospects.
• Maintain accurate and detailed records of lead interactions, statuses, and updates in the CRM system (Salesforce).
• Provide ongoing feedback to the marketing team regarding lead quality, market insights, and campaign effectiveness.
• Consistently meet or exceed individual KPIs and team performance targets.
• Support EMEA lead coverage, requiring fluency in English and German/French (English/French fluency is a plus, depending on team needs).

• Bachelor’s degree in any field.
• At least 2 years of experience as a Sales Representative in a call center/BPO industry.
• 2+ years of sales development or lead qualification experience (preferred).
• Experience with Salesforce.com or equivalent CRM systems.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with diagnostic sales methodologies (e.g., Value Connection Mindset or similar).
• Strong ability to manage and update data accurately in a CRM system.
• Experience working with lead scoring models and marketing-to-sales handoff processes.
• Strong written and verbal communication skills in English and German/French (English/French is a plus depending on team needs).

Required Soft Skills & Experience:

• Excellent interpersonal and communication skills — able to effectively engage prospects and collaborate across teams.
• Self-motivated and results-driven — consistently works towards and achieves personal and team goals.
• Curious and eager to learn — actively seeks to understand client needs and improve professional skills.
• Organized and detail-oriented — effectively manages time, follow-ups, and CRM records with accuracy.
• Team-oriented — works well in collaboration with sales, marketing, and other departments.
• Analytical thinker — uses data and insights to qualify leads, improve processes, and make informed decisions.
• Flexible and adaptable — thrives in a fast-paced, dynamic, and evolving sales environment.
• Resilient and positive-minded — handles rejection professionally and continues prospecting with enthusiasm and a proactive attitude.