Authorizations Staff Job Summary

Handle voice authorization requests from Bank of Commerce Bank branches, local and international merchant acquirers, on-us merchants, and MasterCard in a timely and accurate manner. Conduct comprehensive cardholder identification to mitigate possible risks and ensure that immediate actions are taken whenever card fraud activity is detected to reduce possible bank losses.

Fraud Detection Analyst Job Summary

Monitors, detect and investigate any high-risk and possible fraudulent transaction(s) flagged by the Fraud Detection Module (FDM), Decision Intelligence (DI), and Enterprise Fraud Solution. Conduct deeper review/call-out for those accounts with transactions that breaches the set fraud parameters defined in the fraud tools. Serves as the first line of defense against those who attempt to propagate fraud in the Bank, be it external or internal influence. And ultimately, to help minimize the fraud exposure of the Bank.

DUTIES AND RESPONSIBILITIES:

Authorizations

• Promptly responds to authorization requests from merchants, acquirers, and card brands.
• Evaluates and processes requests for verification, reversal, card activation, lost card blocking/lifting, temporary increase in credit limit and VIP tagging.
• Evaluates and processes requests for authorization of different marketing programs.
• Processes requests for inclusion and deletion of accounts in the MasterCard International Warning Bulletin and Negative File in a timely and accurate manner to reduce the incidence of fraud.
• Performs comprehensive cardholder identification on suspicious card activity and ensure immediate corrective action.
• Conducts account validation for all transactions processed by MasterCard International Stand-in due to system slowdown or downtime.
• Performs account monitoring and analysis of all declined transactions, withdrawal frequencies, and accounts with exceeded withdrawal limits.
• Observes and ensure that Asccend-Online Authorization System is operational during expected normal processing hours and reporting to proper units whenever system problems and concerns are encountered.
• Conducts account blocking and credit limit suppression for check payments that bounced.
• Extends shift when required and needed.
• Maintains good relationships with on-us merchants.
• Performs other duties and responsibilities that may be assigned from time to time.

Credit & Debit Card Retail Fraud Detection Analyst

• Detects, investigates and monitors possible fraud, application(s), and transaction(s).
• Conducts verification through phone and/or email for local, international, cash, retail, and internet transactions.
• Finalizes the reports on fraud cases detected to be presented as fraud referrals to Fraud Investigation Unit.
• Handles and conducts an initial investigation on disputed transactions arising from retail, internet, cash, and international transactions.
• Assists acquiring banks in establishing purchase validity.