The Payments Risk Analyst is responsible for reviewing escalated customer accounts to assess payment fraud risks, including chargebacks, ACH returns, and wire disputes. This role analyzes fraud patterns, provides insights to risk management teams, and offers feedback on fraud detection rules and risk logic. Additionally, the analyst helps enhance operational workflows, supports the creation of review processes and documentation, and sets a high standard of performance and work ethic within the team.

Key Responsibilities:

• Investigate escalated cases to identify and mitigate payment fraud.
• Analyze fraud trends and communicate findings to Payments Risk Management.
• Provide feedback to improve fraud detection rules and strategies.
• Recommend solutions to enhance operational efficiency.
• Contribute to building processes and documentation for fraud reviews.
• Demonstrate leadership by setting a strong example in quality and execution.

• At least 1 year of experience in risk analysis, investigations, or risk operations.
• Excellent verbal and written English communication skills.
• BA/BS degree or equivalent experience.
• Passion for combating fraud and uncovering root causes.
• Strong analytical curiosity and self-driven investigation skills.
• Embody core values: clear communication, positive energy, continuous learning, and efficient execution.
• Enjoy working collaboratively in an in-office environment.