Responsibilities

• Converse with customers to identify their purchasing requirement and assist in locating desired items.
• Provide customers with essential product information, as well as offer them a demonstration of product features.
• Direct or escort customers to appropriate aisles or store sections where they can find choice products.
• Provide solutions or replies to address customers’ problems or inquires.
• Oversee the tagging of products to ensure correct prices are reflected.
• Provide customers with after sales services and warranty agreements.
• Monitor displayed products to facilitate replenishment of emptying shelves.
• Oversee the upkeep, maintenance and general cleanliness of a store and it’s premises.
• Collect cash payments and process credit card transactions for the purchase of goods.
• Evaluate stock inventory to determine the need for new shipments or product order.
• Receive new shipments and ensure proper storage of excess stock.
• Handle cases of product return, refund or exchange.
• Maintain an up-to-date knowledge of store products and services in order to effectively conduct sales.
• Upsell and cross sell in order to increase sales and maximize company profits.
• Keep a watchful eye for shoplifters and pilferers to minimize risk of theft.
• Work closely with retail sales managers to ensure sales targets are achieved.