XentroMall is seeking a dedicated and proactive Tenant Relations Officer to join our team. In this pivotal role, you'll be the primary liaison between mall management and our valued tenants, ensuring a harmonious and compliant retail environment. If you're a highly organized individual with excellent communication skills and a commitment to operational excellence, we encourage you to apply.

• Oversee Tenant Construction & Renovation: Ensure all tenant construction and renovation activities strictly adhere to company guidelines, specified plans, and quality standards. You'll be crucial in maintaining the aesthetic and structural integrity of our mall.
• Enforce Lease Compliance: Monitor and ensure tenant compliance with all lease terms, agreements, company house rules, and regulations, fostering a fair and consistent environment for all.
• Facilitate Issue Resolution: Serve as the main point of contact for tenants regarding construction-related concerns, expertly coordinating with our Engineering and Leasing Departments to find swift and effective solutions.
• Streamline Clearances: Facilitate the efficient processing of all necessary temporary and final clearances for tenants to operate, ensuring a smooth and timely opening for new businesses and renovations.
• Conduct Area Inspections: Regularly inspect tenant spaces to ensure designs and operations meet management's high standards and policy criteria.
• Manage Documentation & Reporting: Ensure the timely submission of all required reports and documents for compliance, maintaining accurate and up-to-date records.

Education: A Bachelor's degree in Business or a related field is required.

Experience: Prior work experience in the mall or hotel industry is preferred. Fresh graduates with a strong work ethic and a desire to learn are highly encouraged to apply!

Communication Skills: Exceptional written and verbal communication skills are a must. You'll be interacting with diverse individuals and need to convey information clearly and professionally.

Organizational & Multi-tasking Abilities: Demonstrated strong organizational skills and the ability to effectively manage multiple tasks and priorities in a fast-paced environment.

Interpersonal Skills: Outstanding interpersonal skills are essential for building strong relationships with tenants and internal departments.

Work Schedule: Willingness to work 6 days a week, aligning with mall operating hours.

Location: Must be willing to work full-time onsite at our designated XentroMall location.