Application Managed Services (AMS) Unit Head in Cubao Quezon City upto 80k

Job Vacancy Phil

4.4-5.1Kر.س[شهريًا]
في الموقع - مدينة كويزون3-5 سنوات خبرةبكالوريوسدوام كامل
مشاركة

وصف الوظيفة

Application Managed Services (AMS) Unit Head in Cubao Quezon City upto 80k


Work Schedule:

  • Monday to Friday, 8:30 AM to 6:00 PM
  • 4 days onsite, 1 day WFH
  • Availability: ASAP to 15 days only


Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or related discipline (Master’s preferred)
  • Minimum 3–5 years of experience in Application Management, IT Service Delivery, or Systems Support
  • Strong understanding of ITIL, ServiceNow Specific Experience
  • At least 3 years in a supervisory or managerial capacity
  • Proven track record in leading AMS or IT operations teams handling enterprise applications


Specific Technical Skills / License

  • Application Support & Maintenance – Proficient in managing enterprise systems (ERP, CRM, HRIS, Financial, and Web-based applications)
  • ITIL Framework – Strong understanding of Incident, Problem, Change, and Service Level Management processes


Responsibilities:

Service Delivery

  • Ensure consistent, stable, and high-performing applications that meet business needs
  • Oversee daily operations to maintain compliance with SLAs and KPIs
  • Drive optimal service quality and user satisfaction


Incident & Problem Management

  • Lead efficient resolution of incidents and problems
  • Conduct root cause analysis and implement preventive measures
  • Minimize downtime and ensure continuous system availability


Application Knowledge

  • Maintain in-depth technical and functional understanding of all supported systems
  • Use this knowledge to guide troubleshooting, system enhancements, and informed decision-making


Continuous Improvement

  • Promote proactive monitoring, automation, and process optimization
  • Identify service delivery gaps and implement improvements to boost efficiency and user experience


Stakeholder Management

  • Collaborate closely with business users, IT teams, and vendors
  • Ensure clear communication, timely updates, and alignment of AMS activities with business priorities


Governance & Compliance

  • Enforce ITIL standards, documentation practices, and security protocols
  • Ensure audit readiness and adherence to organizational policies and governance frameworks


Team Leadership

  • Build, mentor, and empower a capable AMS team
  • Foster a culture of accountability, collaboration, service excellence, and continuous learning


Monitoring Project Tiers

  • Oversee progress and performance of AMS-related projects via the Application Delivery Plan
  • Ensure proper prioritization, milestone tracking, and alignment with business objectives


This position is for Direct Hire.

Preview

Gladys Anne Roque

RecruiterJob Vacancy Phil

إجابة اليوم مرة واحدة

موقع العمل

Cubao. Cubao, Quezon City, Metro Manila, Philippines

نشر بتاريخ 04 December 2025

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