SUPERVISION OF INTERNAL ADMIN PROCESSES

• Responsible for ensuring the accuracy and completion of work processes
• Ensures that functions of sales assistants are properly and efficiently performed - daily routines and reports.
• Monitor progress of P.Os and RTVs
• Coordinate with other departments with regards to operational needs and issues of assigned accounts.
• Monitor and Ensure complete replenishment of concession outlets (for concess only)
• Spot checking of correct inventory records being submitted by Merchandising Team
• Approver of promodisers' requests for deliveries (for concess only)
• Approver of letter and inventory of transfer for pull out of stocks (for concess only)

CUSTOMER SERVICE

• Attend to inquiries and requests from head offices of the assigned accounts.
• Ensures that assigned accounts are well informed about product developments, price changes and other necessary processes involving daily transactions
• Preparation of documents for sampling of new products once PIS is released and product is available.
• Follow up re-orders of unserved P.Os
• Follow up approval of new products
• Attend to concerns and requests of customers
• Negotiate operational issues with both internal and external customers

PREPARATION OF SALES REPORTS

• Prepare and Analyze Monthly Reports of assigned accounts - Amounts, Itemized sales and Undelivered Orders - Per store
• Can generate necessary sales reports as required by customers and immediate head
• Discuss timely recommendations with immediate head to improve departmental processes.

WORKS WITH MERCHANDISING SUPERVISOR OR COORDINATORS

• Stock allocations and Inventory Concerns
• Thorough coordination with team to help the stores in achieving their sales target

QUALIFICATIONS

• Education level – College Graduate of business course
• Experience – At least 2 years of supervisory role, Experience in retail business processes
• Specific skills – Proficiency in using Microsoft application, analytical thinker, Good in documentation and written communication skills
• Personal characteristics – Keen attention to details, Organized and Systematic