Key Responsibilities:

• Assist inquiries of booked clients only (onsite customer service)
• Monitor client requests and complaints
• Accept and tag submitted documents in the system
• Evaluate and authenticate submitted requirements
• Provide support during events (once a month, Saturday or Sunday with OT)

Qualifications & Skills:

• Proficient in MS Excel and Outlook
• Preferably male (due to eviction assistance, sales support, site visits, and occupancy checks)
• Independent worker with good communication skills
• Trustworthy, detail-oriented, and reliable
• Strong problem-solving skills; able to escalate concerns (e.g., title transfer)
• Tech-savvy (FREBAS, SMS, MS Office)
• Team player, committed, and with long-term work intent (not for short stints)

Preferred Background:

• 1-2 years of work experience
• Banking, customer service, or real estate background preferred
• No specific educational degree/course required