Operations Supervisor

RBT Consulting Corporation

2.6-3.8Kر.س[شهريًا]
في الموقع - باسيج1-3 سنوات خبرةبكالوريوسدوام كامل
مشاركة

وصف الوظيفة

المزايا

  • تقدير ومكافآت الموظفين

    عمولة, مكافأة الأداء, حوافز

  • فوائد مفروضة من الحكومة

    دفع راتب الشهر الثالث عشر, صندوق Pag-Ibig, إجازات مدفوعة, فيل هيلث, SSS/GSIS

  • أخرى

    الأحداث الاجتماعية للشركة

  • إجازة وأوقات راحة

    إجازة حداد, إجازة الأمومة والأبوة, إجازة مرضية, إجازة لوالد فردي, إجازة خاصة للنساء, إجازة سنوية

أقرأ المزيد

Description

Oversees daily operations of the digital lending platform, ensuring efficient, accurate, and compliant processing of loans, payments, and customer interactions, while leading and developing a team to maintain service excellence.


Key Responsibilities:

1. Operations Management

  • Supervise the end-to-end loan processing cycle (application verification, underwriting coordination, disbursement, and collections support).
  • Monitor daily transaction volumes, turnaround times (TAT), and service level agreements (SLAs) to ensure operational efficiency.
  • Coordinate with credit, risk, compliance, and IT teams to resolve issues affecting loan processing or system performance.
  • Oversee document management, data accuracy, and proper record-keeping in accordance with regulatory standards.

2. Team Supervision and Development

  • Lead, coach, and evaluate a team of operations officers or associates.
  • Develop and implement productivity goals and performance metrics.
  • Conduct regular team meetings and training to reinforce compliance, process updates, and customer service standards.
  • Foster a collaborative and high-performance culture aligned with company values.

3. Compliance and Quality Assurance

  • Ensure all operational activities adhere to internal policies, data privacy regulations, and relevant financial laws (e.g., anti-money laundering, data protection, consumer lending rules).
  • Conduct periodic audits and quality checks on processed transactions.
  • Escalate potential risk or compliance issues promptly to management.

4. Process Improvement

  • Identify workflow gaps or inefficiencies and recommend process enhancements.
  • Collaborate with product and IT teams to automate and streamline lending operations.
  • Support implementation of new systems, tools, and operational policies.

5. Reporting and Analysis

  • Prepare daily, weekly, and monthly operational performance reports.
  • Analyze metrics to identify trends, issues, and opportunities for improvement.
  • Provide management with insights on productivity, error rates, and process bottlenecks.


Qualifications:

  • Bachelor’s degree in Business Administration, Finance, Banking, or a related field.
  • Minimum 3–5 years of experience in operations within a financial technology (fintech), banking, or lending environment.
  • At least 1–2 years of supervisory or team lead experience preferred.
  • Strong understanding of loan processing workflows, credit assessment, and disbursement procedures.
  • Familiarity with online lending systems, CRM tools, and KYC/AML protocols.
  • Excellent leadership, communication, and problem-solving skills.
  • High attention to detail, integrity, and accountability.


Key Competencies

  • Operational excellence and process management.
  • Team leadership and performance management.
  • Risk awareness and compliance mindset.
  • Analytical and data-driven decision-making.
  • Customer-centric and results-oriented.


Performance Metrics (KPIs)

  • Processing accuracy and turnaround time.
  • SLA and compliance adherence.
  • Team productivity and engagement levels.
  • Customer satisfaction and issue resolution rate.
  • Audit and quality assurance results.


Lending Operation CycleStreamline OperationsRegulatory Complianceتقييم المخاطرتجربة العميلخدمة العملاءمهارات تحليليةreporting skillsTech & System LiteracyDecision-MakingEthical Judgment
Preview

Cyrene Joyce Del Rosario

HR OfficerRBT Consulting Corporation

نشط خلال ثلاثة أيام

موقع العمل

Ortigas Center. Ortigas Center, Pasig, Metro Manila, Philippines

نشر بتاريخ 10 December 2025

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