A. Operations:

• Responsible for and supervises the overall activities and welfare of the Hospital and Clinic;
• Ensures that all workings are manufactured in a correct, cost-effective and timely manner in alignment with specifications and quality requirements; o Review manpower/ schedule o Recruitment needs o Comprehensive inventory management
• Contributes towards the achievement of the company’s strategic and operational objectives; o Increased sales through active marketing programs promoting sales and client loyalty o Spearhead education of Vets and receptionists o Programs to encourage employee engagement and increase productivity
• Examines financial data/statements and uses them to improve profitability
• Provides analysis and recommendations, and monitors collections of AR’s
• Performs quality controls and monitors production KPI’s;
• Secures permits and accreditations with Government and Private agencies needed to operate Quality Standard Practices;
• Performs daily rounds of the Hospital and Clinic
• Explores and inspects areas in the Hospital that need immediate attention;
• Conducts daily coordination with the Senior Operations Manager, Administrative and medical staff;
• Provides daily updates and reports to Senior Operations Manager (SOM) on activities, issues, concerns, and especially operation issues that need attention;
• Presents and provides daily sales report monitoring (report and invoice verification)

B. Human Resources

• Handles overall people management of employees assigned to the branch, not limited to supervising personnel, addressing issues, monitoring performance, coaching, counseling, instilling discipline, provision of rewards or incentives deemed by the company, and other activities involving personnel management;
• Handles employee violations, provides incident reports and notices as well as serves penalties for offenses that are not grave in nature
• In charge of plotting the schedule for all employees: Veterinarian, Veterinary support, Admin staff, and Handlers (every 2 weeks); adjust accordingly in case of short notice of staff absence or AWOL to ensure smooth operations of the clinic
• Makes and prepares the payroll for all employees
• Prepares a 100-DayProgram for employees that includes, personnel management, activities, agenda, etc.
• Approves leaves of employees and makes sure that manpower is sufficient to cover the whole shift and maintain operations;
• Tracks Employee Evaluation and assists HR Department as instructed and needed;
• Orients New Employees, immersion, and onboarding procedure;
• Handles and provide solutions regarding employee concerns, but not limited t disputes and issues, and escalates to HR Department when needed.

C. Administrative

• Improves operational systems, processes, and best practices that safeguard organizational well-being, purchase materials, plan inventory, and ensure warehouse efficiency
• Ensures complete supplies for the clinic through forecasting and inventory supervision
• In charge of pre-approving purchases and accounts payables with final approval of the Supply

D. Chain Manager

• Prepares and explains to employees the office memoranda, announcements, and other office communication as assigned by the HR Department, Operations, Supply Chain, and Finance.
• Monitors attendance and tardiness of the employees; records and reports to HR Department infractions and violations committed by the employees on time
• Tracks productivity of Vets and submits to HR Department the number of consults, surgeries, medical procedures, etc.