Job Summary:

The Operations Supervisor will oversee day-to-day operational activities to ensure efficient workflow, timely execution of tasks, and high-quality service delivery. This role requires strong leadership skills, experience in freight forwarding operations, and the ability to manage people, resolve conflicts, and maintain accurate reports.

Key Responsibilities:

• Supervise daily operational activities to ensure smooth and efficient processes.
• Oversee inbound and outbound shipments and ensure compliance with freight forwarding procedures.
• Lead, guide, and motivate the operations team while fostering a productive work environment.
• Handle staff concerns, mediate conflicts, and implement effective resolutions.
• Prepare and submit operational reports such as KPI performance, manpower reports, daily/weekly updates, and other required documentation.
• Monitor team performance and ensure operational targets and service-level standards are met.
• Coordinate with internal departments, clients, and partners to address operational issues and maintain excellent service delivery.
• Identify process gaps and recommend improvements.
• Ensure adherence to company policies, safety procedures, and operational standards.
• Utilize technology tools for monitoring, reporting, and communication (must be tech-savvy).

Qualifications:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, or related field (preferred).
• At least 3–5 years of experience in operations; with exposure in freight forwarding is required.
• With at least 3 year of experience in people management or team supervision.
• Strong conflict-handling and problem-solving skills.
• Knowledgeable in KPI reporting, manpower reporting, and documentation.
• Tech-savvy; proficient in MS Office, Google Workspace, and basic operations systems.
• Strong leadership, communication, and organizational skills.
• Willing to work in a fast-paced and shifting environment.