We are looking for a warm, service-oriented Client Success Executive to handle daily customer interactions and support for our beauty and aesthetic clientele in Singapore. You’ll be the voice and heart of our brand — engaging customers through WhatsApp, social media, and calls with professionalism, care, and confidence.

Responsibilities:

• Handle inbound customer inquiries via WhatsApp, social media, and calls (~100 texts per day).
• Assist in calling provided leads and helping to generate more clientele.
• Provide timely, accurate, and courteous responses to customer queries about treatments, promotions, and appointments.
• Maintain strong follow-up and relationship-building to ensure repeat visits and satisfaction.
• Coordinate with internal teams to ensure smooth customer experience and resolution of issues
• Maintain detailed records of customer interactions and feedback in the CRM system.
• Support ad-hoc administrative or coordination tasks related to customer engagement.

What We're Looking For:

• Proficiency in English and preferably Mandarin to liaise with Mandarin-speaking clients.
• Pleasant and confident communication skills, with a clear and engaging voice.
• Excellent interpersonal, empathy, and hard-working individual.
• Prior experience in customer service, online chat support, or client coordination preferred.
• Self-motivated, persuasive, and goal-oriented with proven sales or tele-sales experience.
• Passion for beauty, aesthetics, and wellness is an advantage.

Job Details:

• Fully remote (work from the comfort of your own home!)
• Commission is awarded if exceed KPI
• 6 day work week (one off-day each week will be fixed)
• Working Hours: 9am to 6pm or 10am to 7pm (up to employer's discretion)
• Public holidays are based off the Singapore calendar.