Description

• Provide exceptional customer service by responding to inquiries via chat, email, and phone.
• Assist customers with product-related questions and issue resolutions effectively.
• Utilize Salesforce for tracking customer interactions and providing timely follow-ups.
• Collaborate with team members to improve customer service processes and enhance user experience.
• Conduct scheduling and manage appointments for customer consultations as needed.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience, fresh graduates are welcome to apply.
• Skills and Competencies: Proficient in English, excellent customer service skills, strong problem-solving abilities, ability to work in a team.
• Responsibilities and Duties: Effectively handle customer inquiries and resolve issues.
• Qualities and Traits: A proactive approach, good organizational skills, and a friendly demeanor.