• Assist customers with inquiries via chat, email, and phone.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues with professionalism.
• Document customer interactions and feedback for quality assurance.
• Collaborate with team members to enhance customer service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 0–2 years of experience in customer service preferred.
• Skills and Competencies: Strong communication skills and customer-oriented attitude.
• Qualities and Traits: Ability to work in a team and remain calm under pressure.
• Responsibilities and Duties: Familiarity with customer service software and tools is a plus.
• Working Conditions: Must be able to work flexible hours, including weekends.