Description

• Provide exceptional customer service and support to Spanish-speaking clients.
• Resolve customer inquiries and issues through various communication channels.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service quality and enhance customer satisfaction.
• Assist in training new staff on customer service protocols and procedures.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3-5 years of experience in customer service roles.
• Skills and Competencies: Proficient in English and Spanish; excellent verbal and written communication skills.
• Qualities and Traits: Strong problem-solving abilities; patience and empathy in dealing with customers.
• Responsibilities and Duties: Ability to manage multiple tasks efficiently and accurately.
• Working Conditions: Comfortable working in a fast-paced environment and dealing with diverse customer needs.