Patient Coordinator

Instalimb Solutions Philippines Inc.

عاجل
قابل للتفاوض
في الموقع - ماكاتي1-3 سنوات خبرةبكالوريوسدوام كامل
مشاركة

وصف الوظيفة

المزايا

  • بدلات

    بدل الاتصالات

  • تقدير ومكافآت الموظفين

    حوافز

  • فوائد مفروضة من الحكومة

    دفع راتب الشهر الثالث عشر, إجازات مدفوعة

  • تأمين الصحة والعافية

    HMO

  • تطوير مهني

    تدريب وظيفي

  • إجازة وأوقات راحة

    إجازة الأمومة والأبوة, إجازة مرضية, إجازة سنوية

أقرأ المزيد

Overview:

Coordinate Patients as Contact Window from Production Start

  • Fixing the appointments and schedules with patients.
  • Calling patients before the accommodation day to verify the appointment.
  • Communicating with patients or visitors directly by answering or referring inquiries.

Receptionist Operation

  • Providing services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.
  • Managing inventory of consumables (socks, liners, bandages, etc.) from incoming shipments.

Customer Support Operation

  • Answering patient concerns.
  • Communicating with the related department and obtaining solutions for technical concerns from patients.
  • Providing solutions and answers to patients in accordance with their questions.

Customer Success Operation

  • Boosting lifetime customer value and annual recurring revenue.
  • Inspiring customer loyalty and retention.
  • Reducing churn.

Details:

Fixing the Appointments and Schedule with Patients

  • Send notifications via SNS message to match the schedule of staff in charge and the patient.
  • Inform appropriate transportation, travel routes, and/or estimated arrival times when patients visit the clinic.
  • Share appointment results with related departments.

Call Patients Before the Accommodation Day to Verify the Appointment

  • Call patients first thing in the morning. If unreachable, send a text message; if no response after an hour, contact again.
  • Check concerns with patients.
  • Ask if the patient needs assistance with transportation (company car or Grab booking).
  • Ask if the patient will arrive with a companion.
  • Ask about vaccination status and current health condition the day before the scheduled visit.

Communication with Patients/Visitors Directly by Answering or Referring Inquiries

  • Coordinate with relevant departments regarding patient issues or irregularities.
  • Take over communication with patients starting production from sales.
  • Deliver regular follow-up information to patients using prostheses to check product condition.
  • Deliver new service information to users.

Services to Visitors by Greeting, Welcoming, and Directing Them to the Relevant Personnel or Department

  • Monitor logbook entries for security purposes.
  • Maintain the telecommunications system.

Inventory of Consumables (Socks, Liners, Bandages) from Incoming Shipments

  • Handle purchasing of pantry and office supplies.

Answering the Patient Concern

  • Gather details of the problem, situation, or request when contacted by a customer.
  • Provide solutions or explanations if the request follows standard templates.

Communication with the Related Department and Obtaining Solutions for a Technical Concern from a Patient

  • If the concern is not covered by a template, escalate details to the supervisor.
  • Clarify unclear points before explaining to the customer.

Boosting Lifetime Customer Value and Annual Recurring Revenue

  • Conduct up-selling and cross-selling mainly through phone calls and SNS.
  • Propose additional purchases of consumables after the main product sale.
  • Suggest additional purchases to existing customers.

Inspiring Customer Loyalty and Retention

  • Make follow-up calls and provide information to customers regularly to build rapport.

Reducing Cancellation

  • Monitor and report cancellation rates.
  • Create internal proposals to reduce cancellation rates.
  • Approach patients to reduce cancellation occurrences.

Reporting and Communication

  • Report and inform supervisors of the exact details of a patient’s condition and situation.
  • Propose solutions to supervisors or team members based on obtained information.
  • Provide solutions and answers to patients according to their questions.
  • Respond to customer concerns based on templates and confirm with related members if needed.
  • Follow company protocols for explanations.

Other Responsibilities

  • Keep and maintain cleanliness in clinic areas and related spaces in compliance with company procedures, rules, and regulations.
  • Contribute to team efforts by accomplishing assigned tasks for better results.
  • Prepare routine and special reports as directed by superiors.
  • Perform other duties as assigned by superiors.
  • Make suggestions for improving operations within or beyond the current role.


Preview

Nica Felisilda

HR AssistantInstalimb Solutions Philippines Inc.

نشط خلال ثلاثة أيام

موقع العمل

Unit G03-04 & G14 G/F Centuria Medical Makati, Kalayaan, Cor Salamanca, Brgy Poblacion, Makati City, 1210 Metro Manila, Philippines

نشر بتاريخ 06 November 2025

الإبلاغ عن هذه الوظيفة

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  • يحجب هويتك،
  • يتطلب منك تقديم ضمان أو يجمع ممتلكات،
  • يجبرك على الاستثمار أو جمع الأموال،
  • يجمع فوائد غير قانونية،
  • أو حالات غير قانونية أخرى.
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