· Coordinate daily order dispatches with 3PL warehouse and delivery providers to ensure timely fulfillment of telesales orders.

· Track and monitor deliveries nationwide; proactively resolve delays, failed deliveries, and re-delivery requests.

· Manage logistics-related escalations and coordinate return and reverse logistics processes.

· Ensure accurate shipment tracking, status updates, and documentation across internal systems.

· Collaborate with sales and finance teams to address order concerns and delivery exceptions.

· Analyze logistics KPIs such as turnaround time, fulfillment rate, and return rate to improve efficiency.

· Maintain strong partnerships with logistics providers and ensure performance aligns with agreed SLAs.

· Recommend and support process improvements to enhance customer experience and reduce delivery errors.

· Ensure compliance with company policies, delivery standards, and 3PL contracts.

· Bachelor’s degree in Logistics, Supply Chain, Business Administration, or equivalent.

· At least 3 years of experience in warehouse or logistics operations, preferably in e-commerce or retail.

· With B2C experience

· Strong understanding of order fulfillment and delivery processes in online selling.

· Proficiency in WMS, Excel, and knowledge of AMILO or TMS is an advantage.

· Experience coordinating with 3PLs and courier services.

· Organized, analytical, and solution oriented.

· Strong leadership, communication, and team management skills.