Planning

• Collaborate with the OMG Supervisor on continuous improvement initiatives related to the order management process.

Execution

• Authenticate and validate all Purchase Orders (POs) from multiple sources (hardcopy, email, fax, SMS).
• Perform critical coordination tasks related to:
• Order fulfillment and PO details
• Out-of-stock and critical stock status
• Customer penalties for non-delivery or service level issues
• Items not found due to undeclared stockouts
• Promotions initiated by Marketing, Sales, Trade Marketing, or Accounts
• Coordinate unusual sales volume or promotional activities with the OMG Supervisor.
• Communicate special customer instructions to the encoding team.
• Ensure professional, friendly, and clear communication with customers regarding sales order fulfillment.

Checking & Monitoring

• Review all PO details to ensure the following information is complete and accurate before submission to encoders:
• Customer name
• PO validity and reference numbers
• Delivery schedule and address
• Correct pricing, including regular and promotional discounts
• Stock availability
• Protection orders
• Aging accounts status
• PO vs. SAP data consistency
• Ensure timely and complete submission of the batch pick list to the Transport Group.

Acting & Adjusting

• Resolve issues or concerns related to order fulfillment in alignment with current company policies and procedures.

Other Duties

• Perform other related tasks as may be assigned by the Immediate Supervisor.

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• At least 1–2 years of experience in order processing, customer service, or supply chain functions (FMCG experience is a plus).
• Strong analytical and organizational skills.
• Excellent attention to detail and accuracy in order processing.
• Proficient in ERP systems (e.g., SAP) and Microsoft Office tools, especially Excel.
• Strong interpersonal and communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Willing to assign at Novaliches Office