Service Desk Manager (IT Service Desk BPO) |

Gratitude Philippines

8.5-8.8Kر.س[شهريًا]
في الموقع - تاجويج5-10 سنوات خبرةدبلومدوام كامل
مشاركة

وصف الوظيفة

Description / Requirements

Job Title: Service Desk Manager (IT – Service Desk BPO)

Category: Service Desk / End User Services

Work set up: Amenable to work in Taguig and Pasig / 100% RTO

Work shift: Nightshift

Salary budget: PHP 140,000

Experience: 10+years


The role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction. The SDM ensures the highest level of operational service delivery while maintaining the financial margins of the project.


Requirements

  • Experience in handling multilingual
  • At least 5-6 years as a manager
  • Solid experience handling BPO Service Desk accounts
  • ITIL trained or certified
  • Experience in handling financials (profit and loss)
  • With experience handling client accounts
  • At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor’s/College Degree in any field.
Help Desk/ Service Deskclient managementBPO Service Deskإدارة الماليةITIL trained or certified
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Elizabeth Njoki

Senior HR RecruiterGratitude Philippines

رد اليوم 9 مرات

موقع العمل

Taguig

نشر بتاريخ 26 December 2025

Gratitude Philippines

آخر

<50 موظف

مركز الاتصال والعمليات بالوكالة

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