• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Diagnose and troubleshoot technical issues, escalating when necessary.
• Manage and resolve service requests in a timely manner, ensuring a high level of customer satisfaction.
• Maintain documentation of support requests and solutions in a clear and organized manner.
• Educate and guide end-users on new technologies and best practices to optimize their technological experience.

Requirements

• Job Title: IT Technical Support Specialist
• Job Function: Provide technical support and service for IT equipment and software.
• Responsibilities and Duties: Ability to troubleshoot and resolve a variety of technical issues efficiently.
• Working Conditions: Ability to work in a fast-paced environment, sometimes under pressure.
• Qualities and Traits: Strong communication and interpersonal skills, with a customer-centric approach.