Desktop Support Duties:

• Provide first-level technical support for hardware, software, and network issues.
• Set up and configure desktops, laptops, printers, and other peripherals.
• Assist employees with email setup, password resets, and account access.
• Troubleshoot basic network connectivity issues (Wi-Fi, VPN, etc.).
• Ensure all systems have the latest updates and security patches.
• Log and track IT support tickets, escalating complex issues to senior IT staff when necessary.

• Diploma or Bachelor’s degree in IT, Business Administration, or a related field.
• Previous experience in an administrative or IT support role preferred.
• Familiarity with Windows and macOS operating systems.
• Basic understanding of Microsoft 365, Active Directory, and remote desktop tools.
• Strong problem-solving, multitasking, and communication skills.
• Ability to maintain confidentiality and handle sensitive information.