• Last level of application support that performs deep analysis, troubleshoots, modifies the code and data of applications used by end customers in production environments applying knowledge in programming techniques and experience in specific technology platforms following agreed service level agreement timelines.
• Follows the Standard Operation Procedures (SOP) in order to support system application of end customers
• Provides continuous service improvements to eliminate or prevent incidents or problems and improve service quality for end customers.
• Contributes to the team’s continuous service improvements to eliminate or prevent incidents or problems.
• Leads a project in defining tasks, project deliverable and schedules of the resources assigned to the project
• Can directly communicate with end customers for support requirements.
• They are the last level of Application Support.

Qualifications:

• Bachelor’s or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience.
• Has at least (3) years of experience in computer programming, analysis and troubleshooting application
• Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management
• Experience in business domain processes is preferred but not required
• Strong Analytical and Problem solving skills
• Knowledge in different programming languages (will depend on the project specification and need) available in the industry.
• Ability to analyze complex problems, interprets operational needs, and develops integrated, creative solutions.
• Ability to analyze user requirements and specifications and translate into program codes.
• Ability to test and debug program codes.
• Ability to handle support in the context of current user specification.
• Ability to prepare detailed written instructions and documentation.

TECHNICAL and FUNCTIONAL COMPETENCIES:

a. C# .NET, Azure Functions, SQL Server, IIS

b. Tools like NuGet, Visual Studio, and VS Code

c. AngularJS, Typescript

d. ReactJS (with React Hooks and Redux for state management)

e. Cypress and Jesy for frontend test automation

f. Azure DevOps, Azure Pipelines, Team City

g. Source control via Git

h. [Optional/Additional Experience] Bower, Grunt, NodeJS, Satellite tools, SignalR, or NHibernate