• Oversee daily front office operations and ensure exceptional guest service.
• Manage staff scheduling, training, and performance evaluations.
• Handle guest inquiries, complaints, and feedback promptly.
• Maintain accurate records of room availability and reservations.
• Collaborate with other departments to enhance guest experiences.
• Develop and implement front office policies and procedures.

Requirements:

• Educational Qualifications: Bachelor’s degree in Hospitality Management or related field.
• Experience Level: 1-3 years in a front office or customer service role.
• Skills and Competencies: Proficient in English, excellent customer service and communication skills, strong interpersonal abilities, and knowledge of Customer Relationship Management software.
• Working Conditions: Typically in a hotel or similar environment, requiring flexibility in hours.
• Qualities and Traits: Professional demeanor, problem-solving skills, and ability to work well under pressure.