• Lead and assist in managing the café team to achieve operational excellence and sales targets.
• Supervise daily café operations, including staff scheduling, inventory management, and outlet cleanliness.
• Train, coach, and develop baristas and service staff to uphold company standards in coffee preparation and customer service.
• Ensure compliance with food safety, hygiene, and health regulations.
• Monitor and control operating costs, wastage, and stock levels.
• Address and resolve customer inquiries, feedback, or complaints professionally.
• Conduct regular performance reviews and provide feedback to team members.
• Support marketing and promotional activities to increase outlet visibility and sales.
• Report outlet performance, sales results, and operational issues to the Area Manager/Head Office.

Job Requirements

• Minimum Diploma in F&B Management, Hospitality, or related field (SPM with relevant experience may be considered).
• At least 2–3 years of experience in F&B, with 1 year in a supervisory/managerial role (coffee chain experience preferred).
• Strong knowledge of coffee preparation, café operations, and customer service.
• Leadership skills with the ability to motivate and manage a team effectively.
• Good communication skills in Bahasa Malaysia and English (Mandarin is an added advantage).
• Able to work on shifts, weekends, and public holidays.
• Strong problem-solving skills and the ability to work under pressure.