Description

• Provide exceptional customer service via email and chat for e-commerce inquiries.
• Assist customers with order tracking, returns, and product information.
• Resolve customer issues in a timely and efficient manner.
• Maintain accurate customer records and feedback for continuous improvement.
• Collaborate with other teams to enhance customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in any relevant field preferred.
• Experience Level: No prior experience required; entry-level candidates are encouraged to apply.
• Skills and Competencies: Strong written communication skills; ability to work in a fast-paced environment.
• Qualities and Traits: Customer-oriented mindset; problem-solving abilities.
• Working Conditions: Shift-based work, including weekends and holidays may be required.