MC1 - Noon Dalton Philippines Inc Cyber Security Engineer

MC1 - Noon Dalton Philippines Inc

3-4.7Kر.س[شهريًا]

في الموقع - سيبو5-10 سنوات خبرةبكالوريوسدوام كامل

بدلات
بدل الوجبات, بدل النقل
تقدير ومكافآت الموظفين
مكافأة الأداء
فوائد مفروضة من الحكومة
دفع راتب الشهر الثالث عشر, قرض الموظفين, صندوق Pag-Ibig, إجازات مدفوعة, فيل هيلث, SSS/GSIS
تأمين الصحة والعافية
HMO
تطوير مهني
برنامج تدريب مهني
إجازة وأوقات راحة
إجازة حداد, إجازة طبية عائلية, إجازة الأمومة والأبوة, إجازة والدية, إجازة مرضية, إجازة لوالد فردي, إجازة سنوية

أقرأ المزيد

Provide First and Second-Level Technical Support: Assist MSP partners and end customers with both basic and advanced network security issues.
Troubleshoot and Resolve Issues: Address complex issues related to cloud-based and endpoint security products (macOS, Windows, iOS, Android).
Respond to Support Requests: Manage support tickets, phone calls, Slack messages, and remote sessions.
Document Support Actions: Capture detailed issue information in the ticketing system and maintain comprehensive documentation of support actions and resolutions.
Identify and Escalate Issues: Identify and escalate complex issues to L3 support or appropriate teams.
Develop Knowledge Base Articles: Contribute to the development and updating of knowledge base articles and training materials.
Stay Current on Cybersecurity: Stay informed about the latest cybersecurity threats and best practices.
Track and Report KPIs: Monitor and report on key performance indicators (KPIs) related to support activities.

Minimum of 5 years of experience in technical support, with an emphasis on customer satisfaction and problem-solving.
Experience with network security solutions and cloud technologies.
Bachelor’s degree in IT, Computer Science, or a related field.
Efficient Planning & Prioritization.
Organized Execution & Composed Problem-Solving.
Effective Communication & Stakeholder Engagement.
Resource Management & Delegation.
Informed Decision-Making & Commitment.
Exceptional Verbal & Written Communication.
Experience with virtualization technologies and cloud providers (AWS, GCP, Azure).
Experience with network protocols including FTP/SFTP, SMTP, and SNMP.
Knowledge base development and training creation experience.
Industry certifications (e.g., CompTIA Security+, CCNA, CISSP) are preferred.