• Provide exceptional customer service by addressing inquiries and resolving issues through various communication channels.
• Assist customers with product selection and provide information on features and benefits.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members and other departments to improve customer satisfaction and drive service excellence.
• Participate in training sessions to enhance product knowledge and service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 0–2 years of relevant experience in customer support.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to manage time effectively and prioritize tasks.
• Qualities and Traits: Positive attitude and a passion for helping customers.
• Working Conditions: Ability to work in a fast-paced environment and handle varying customer interactions.