Japanese Bilingual Customer Success Manager | Cyber Security Solutions | Taguig

Sutherland Philippines

8.3-8.9Kر.س[شهريًا]
في الموقع - تاجويج1-3 سنوات خبرةبكالوريوسدوام كامل
مشاركة

وصف الوظيفة

  • Encourage customers to utilize new features that will help them drive their business forward
  • Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
  • Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
  • Develop plans that ensure that customers are successfully adopting our platform that align to their business needs
  • Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
  • Develop customer relationships, by building trust and ensuring the customer’s needs are met
  • Align customers with the enablement resources to drive adoption


  • At least 1 year direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required)
  • Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
  • Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
  • Excellent verbal and written communication skills in Japanese/Nihongo (Preferably N2/N1/Native speaker)
  • Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program
  • Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set
  • Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audiences
اللغة الإنجليزيةاللغة اليابانيةإدارة الحساباتB2B EnterpriseSaaSCustomer SuccessN1/N2 CertifiedJapanese Native Speakerحل المشكلاتمهارات فنية
Preview

Irene Nuguid

LeadSutherland Philippines

أكثر من عشرة ردود اليوم

موقع العمل

12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines

نشر بتاريخ 21 May 2025

استكشاف وظائف مماثلة

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Sutherland Philippines

>1000 موظف

مركز الاتصال والعمليات بالوكالة

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