• We are looking for Customer Service Representatives to join our growing Operations team for the BDO Account. This is a billable role where you'll handle inbound customer concerns and provide top-tier service across a range of banking-related inquiries.

Key Responsibilities:

You will be responsible for:

• Handling inbound calls via our hotline system.
• Addressing inquiries and concerns such as:
• Waivers and reversals
• Installment programs
• Card delivery and application follow-up
• Credit limit increases
• SOA requests
• Transaction disputes and general account questions
• Accurately capturing and processing data.
• Delivering professional, clear, and empathetic customer communication.

Required:

• College graduate OR at least 2 years in college or vocational school (preferably in a Financial course)
• If not a college graduate, at least 3 months of BPO experience in a customer service role
• Proficient in English and Filipino (oral and written)
• Strong grammar, clear pronunciation, and professional communication
• Basic computer literacy
• Willingness to work weekends and holidays as needed
• Willingness to relocate if required (with relocation package)

Preferred (Nice to Have):

• Previous experience with BDO or holding a BDO Credit Card

Required skills:

• Excellent customer service mindset
• Clear thought process and strong analytical thinking
• Ability to handle challenging conversations and escalations
• Strong empathy and communication
• Accuracy and efficiency in data entry