Key duties involve managing support channels, updating customer records, escalating complex issues, and sometimes identifying sales opportunities (upselling/cross-selling) while representing the brand's public face.

• Excellent verbal and written communication.
• Patience, empathy, and a calm demeanor.
• Strong problem-solving and critical thinking.
• Ability to multitask and manage time effectively.
• Proficiency with computers and customer relationship management (CRM) software.