VISMAY INTERNATIONAL CORP. is urgently in need of: CUSTOMER SERVICE REPRESENTATIVE(CSR)

Location of Deployment: BLDG 2, SUNYO COMPOUND, VETERANS CENTER, WESTERN BICUTAN, TAGUIG CITY

Key Responsibilities

• Responding promptly and accurately to customer inquiries via phone, email, or chat.
• Diagnosing and resolving customer issues efficiently and effectively to ensure customer satisfaction.
• Maintaining detailed records of interactions and transactions in the customer management system.
• Providing product information and guidance to customers, assisting with order placements and returns as needed.
• Collaborating with team members and other departments to enhance the overall customer experience and address escalated issues.

Required Skills

• Excellent verbal and written communication skills for effective interaction with customers.
• Strong problem-solving skills to quickly and accurately resolve customer issues.
• Proficiency in using customer service software and systems to track and document interactions.
• Ability to remain calm under pressure and manage challenging conversations with professionalism.