• Provide exceptional customer service support to healthcare clients and their inquiries.
• Assist customers in navigating the healthcare systems and resolving issues efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with healthcare professionals to deliver accurate information to clients.
• Participate in training sessions to stay updated on company protocols and healthcare policies.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1-3 years of experience in customer service, preferably in healthcare.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and able to work in a fast-paced environment.
• Responsibilities and Duties: Ability to handle difficult situations with professionalism.
• Working Conditions: May require working in shifts, including nights and weekends.