• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and issues promptly and efficiently.
• Maintain accurate customer records and documentation.
• Collaborate with team members to improve service delivery.
• Assist in product/service feedback collection from customers.
• Account Type: Non-voice
• Shift: Predominantly dayshift.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Open to all segments (With or without BPO experience).
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patient, empathetic, and detail oriented.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Working Conditions: Must be flexible to work various shifts, including evenings and weekends.