• Facilitate virtual visits between patients and healthcare providers, ensuring a smooth experience.
• Manage scheduling and coordination of appointments, prioritizing patient needs.
• Assist patients in navigating virtual visit platforms and resolving technical issues.
• Maintain accurate records of virtual interactions and follow up on patient satisfaction.
• Serve as a point of contact for inquiries related to virtual visit procedures.

Requirements

• Educational Qualifications: Diploma in Health Administration or relevant field.
• Experience Level: At least 2 years of experience in a customer service role, preferably in healthcare.
• Skills and Competencies: Proficiency in English language and communication.
• Skills and Competencies: Excellent customer service and organizational skills.
• Skills and Competencies: Familiarity with EPIC tool and MS Office.
• Qualities and Traits: Strong interpersonal skills and a customer-centric approach.