COMPANY PROFILE: This company is an IT/BPO company and has offices in 18 countries and assists 2,000 clients worldwide.

Position: Spanish Customer Care Representative

Company Industry: BPO Company

Work Location: BGC, Taguig City 

Salary: Php 67,000 Monthly gross

Work Schedule: Midshift or Night Shift

Work set-up: Temporary Hybrid - work onsite once a week

BENEFITS: 

• Free working visa processing
• HMO plus 3 free dependents
• Life and Accident Insurance
• Sick Leave
• Vacation Leave
• Monthly Performance Bonus
• Annual Increase
• Work equipment provided by the company - work onsite
• Other benefits will be discussed during the job offer

JOB REQUIREMENTS:

• Native Spanish Speakers located within Metro Manila
• Conversational to Fluent in English
• Open for graduate and undergraduates
• At least 1 year of BPO experience
• Can start as soon as possible

JOB RESPONSIBILITIES: 

• Responsible in assisting customer’s inquiries using Spanish and English Language through email, call, message, and live chat support
• Listen and resolve customer's concerns, issues, or questions
• Prepare reports by gathering data collected during customer interactions
• Demonstrate excellent customer service skills
• Participate in team meetings and achieve targets needed
• Accomplish other related tasks needed

RECRUITMENT PROCESS (ONLINE PROCESS):

• Initial Interview
• Final Interview
• Job Offer