• Provide exceptional customer service through various channels, including phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain accurate and detailed customer records in the system.
• Assist with product returns, exchanges, and general inquiries.
• Collaborate with team members to enhance customer satisfaction and improve processes.

Requirements

• Educational Qualifications: High School diploma or equivalent preferred
• Experience Level: 0–2 years of experience in customer service
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Ability to handle difficult situations with professionalism
• Qualities and Traits: Patient, empathetic, and solution-oriented
• Working Conditions: Fast-paced environment, with occasional need for overtime