• Assisting clients on their Australia visa applications 

• Communicating and consulting clients on their eligibility for Australia visa programs 

• Working with clients to obtain relevant documentation and information to fulfill the requirements of the visa programs 

• Monitoring and communicating the progress of clients’ application status and ensuring all documents are valid and/or updated 

• Respond to client queries promptly during the application process 

• Taking ownership of clients’ applications from initiation to visa outcome 

• Submission of clients’ applications with accurate and complete information and  documentation in a timely manner 

• Communicating with and submission of applications to Australia immigration authority and professional bodies relevant to the visa programs 

• Be the subject matter expert in Australia visa programs 

• Continuous research on Australia migration policies and assessing the impact to the company and clients 

• Maintaining the company’s data library for seamless retrieval and reference to client files 

• Manage client complaints and feedback in an expeditious manner with the goal of client satisfaction in the company’s service standards 

• Bachelor Degree and above 

• Excellent command of spoken and written English 

• At least 2 years of working experience, preferably in an operational and client support role and/or immigration industry 

• Superb attention to detail and accuracy 

• Strong multi-tasking and organizational skills 

• Demonstrate professional, proactive and mature demeanor 

• Able to work independently and also be a team player by contributing solutions and enhancing collaboration within the team