ACCOUNT: AMAZON

Employee Relations ( CSR - Voice call )

Salary Offer: 18-19K ( NO CCE )

20-21K ( 6 MONTHS EXP )

Plus 10 % - Overtime-Performance Monthly Incentives

Qualifications

• At least Senior High School Graduate
• Willing to work Onsite on a shifting Scheduling (Cyberpark Cubao)
• Willing to Start ASAP!

Responsibilities

Customer Interaction

• Greet customers politely and professionally
• Listen carefully to customer needs and concerns
• Communicate clearly and respectfully

Providing Information & Assistance

• Answer questions about products or services accurately
• Guide customers in making informed decisions
• Explain policies, pricing, and procedures

Problem Solving & Complaint Handling

• Address customer complaints calmly and efficiently
• Offer appropriate solutions (refunds, replacements, support)
• Escalate issues when necessary

Service Quality & Satisfaction

• Ensure timely and efficient service
• Maintain consistency in service standards
• Follow up to confirm customer satisfaction