Description:

• Provide exceptional customer service to clients via phone, email, and chat.
• Assist customers with product inquiries and technical support issues.
• Manage and document customer interactions using CRM software.
• Work collaboratively with team members to ensure customer satisfaction.
• Identify upselling and cross-selling opportunities during customer interactions.

Requirements:

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 6 months – 2 years BPO experience.
• Skills and Competencies: Strong communication skills, customer service orientation, technical proficiency
• Responsibilities and Duties: Ability to handle high call volumes and resolve customer issues effectively
• Qualities and Traits: Empathetic, patient, and solution-oriented mindset
• Working Conditions: Virtual/remote work environment