Job Title: Customer Service Representative (CSR)

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Representatives to join our team in Quezon City. The successful candidate will handle customer inquiries through voice support, provide accurate information, resolve concerns efficiently, and ensure a positive customer experience in line with company standards.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally and efficiently
• Address customer inquiries, concerns, and complaints with accuracy and empathy
• Provide clear, correct, and timely information regarding products or services
• Document customer interactions and resolutions in the system accurately
• Meet or exceed performance metrics such as quality, productivity, and customer satisfaction
• Adhere to company policies, procedures, and compliance requirements
• Work collaboratively with team members and support continuous process improvement

General Qualifications

Educational Background

• At least High School (HS) or Senior High School (SHS) graduate with a minimum of 1 year BPO international voice experience or Completed at least 2 years in college with a minimum of 6 months BPO international voice experience
• Fresh graduates or candidates with no prior BPO experience are welcome, provided they demonstrate strong English communication skills

Skills & Competencies

• Strong English communication skills (B2 level)
• Excellent analytical and problem-solving abilities
• Strong customer service orientation
• Effective interpersonal and communication skills
• Solid analytical thinking with strong attention to detail

Work Requirements

• Willing to work onsite in Quezon City
• Amenable to shifting schedules, including night shifts, weekends, and holidays
• Can start immediately