Multilingual Search & Financial Support Specialist (Japanese & Mandarin)

We are seeking a detail-oriented Multilingual Specialist to support advertising search engine operations and financial-related tasks. This role requires strong Japanese and Mandarin language skills to ensure accuracy, quality, and compliance across search advertising and financial support functions.

Key Responsibilities

• Review, evaluate, and optimize search engine advertisements for quality, relevance, and compliance
• Ensure advertising content meets language, cultural, and policy standards for the Japanese market
• Analyze keywords, ad copy, and landing pages to improve ad performance
• Provide support for financial-related processes and documentation
• Handle financial inquiries with accuracy and confidentiality
• Communicate effectively with internal teams and stakeholders in Japanese and Mandarin

Qualifications

• At least 1 year of Japanese work-related experience
• Japanese native speaker OR JLPT N1/N2 proficiency (open to native and non-native speakers)
• Mandarin proficiency at B2 level (CEFR)
• No prior Customer Care Experience (CCE) required
• Strong attention to detail and analytical skills
• Ability to work in a fast-paced, guideline-driven environment

Preferred Skills

• Experience with digital advertising or search engine platforms
• Basic knowledge of financial processes or terminology
• Strong organizational and time-management skills