A well-established organization with over three decades of presence in the Philippines, providing professional services to business and institutional clients across nearly 30 international markets.

Job Title: Customer Service Agent

Industry: Business Process Outsourcing (BPO)

Work Location: Eastwood, Quezon City

Work Schedule: Rotating / Shifting Schedule

Compensation: Php 30,000 – Php 40,000 (Negotiable based on experience)

Work Arrangement:

Training Period: Onsite

Post-Training: Hybrid

Benefits:

Comprehensive HMO coverage with up to 2 dependents

Retirement savings plan

Medical reimbursement program

Life and health insurance coverage

Leave Credits

Qualifications:

Open to candidates without a bachelor’s degree

Minimum of 2–3 years BPO / call center experience

Willing to work on a rotational schedule

Open to face-to-face interviews when required

Willing to complete onsite training

Key Responsibilities:

Provide high-quality customer support by delivering personalized solutions to commercial banking clients

Ensure strict adherence to banking policies and regulatory standards

Serve as the main phone-based contact for client concerns related to banking products and services

Work closely with internal teams to address and resolve customer issues efficiently

Carry out other operational tasks as assigned by management

Hiring Process: LOOK FOR MS. JAI

Onsite Assessment

Phone Interview (HR)

Operations Interview (Onsite)

Reference Validation

Offer Stage